Privacy Policy lragmatic

To provide a complete and secure service, lragmatic collects several categories of information from users. We only collect information that is strictly necessary to operate the platform and meet relevant legal requirements.

Information you provide directly:

• Full name, date of birth and identification number upon registration.
• Email address and mobile number used for login and verification.
• Residential address collected during the KYC (Know Your Customer) process.
• Copies of identity documents such as a national ID or passport when requested.
• Payment method information including account holder name and bank account number (excluding PIN or banking passwords).

Information collected automatically:

• IP address, device type, operating system, and web browser version.
• Game session data including login times, games played, and transaction records.
• Cookie data and similar technologies to enhance the user experience.
• Platform activity logs for security and fraud prevention purposes.

All information collected by lragmatic is used solely for legitimate purposes as clearly described below. We do not use your data for purposes outside the stated scope without obtaining your consent first.

Lragmatic does not sell, rent, or trade users' personal information to any third party for commercial purposes. However, in the course of operating the platform, there are limited situations where we need to share certain information:

• Technical service providers: Payment processors, cloud service providers and game providers working with lragmatic — they are only permitted to access data required for their specific tasks.
• Legal compliance: When required by law, court order, or directive from a competent authority.
• Fraud prevention: To anti-fraud agencies or regulatory bodies where suspicious activity requires investigation.
• Business transfers: In the event of a business merger or acquisition, users will be notified in advance before any data is transferred.

All third-party partners of lragmatic are bound by confidentiality agreements and must comply with privacy policies no less stringent than lragmatic's own.

Lragmatic continually invests in security infrastructure to ensure user data is always protected. The technical and organisational measures we employ include:

• 256-bit SSL Encryption for all data communications between users' devices and lragmatic servers.
• Data-at-rest encryption for all sensitive information stored in our databases.
• Two-Factor Authentication (2FA) available and encouraged for all users.
• Intrusion Detection System (IDS) that continuously monitors network traffic.
• Real-Time Fraud Monitoring that automatically detects suspicious activity patterns.
• Internal Access Controls strictly enforced – only authorised personnel may access user data, and every access is logged.
• Regular security testing by independent third parties to detect system vulnerabilities.

Lragmatic uses cookies and similar technologies to enhance user experience, analyse platform usage, and deliver relevant content. Cookies are small text files stored on your device when you visit our platform.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining login sessions and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect information on how users interact with the platform to help us improve functionality and user experience.
• Functional Cookies: Remember your preferences and settings such as display preferences and selected language.
• Analytics Cookies: Help us understand aggregate and anonymised platform usage patterns for continuous improvement purposes.

You can manage or disable cookies through your web browser settings. However, disabling essential cookies may affect certain functions of the lragmatic platform.

Lragmatic retains users' personal data only for as long as necessary for the purposes stated in this policy, or for as long as required by applicable laws and regulations.

• Active account data: Retained for as long as your account remains active on the lragmatic platform.
• Financial transaction records: Retained for a minimum of 5 years after a transaction occurs, in line with AML and financial regulatory requirements.
• KYC documents: Retained for as long as the account is active and up to 5 years after account closure.
• Customer support communication logs: Retained for 2 years for reference and service improvement purposes.
• Data after account closure: Information required for legal compliance is retained for the period specified by applicable legislation, while other data is deleted within 90 days of a closure request.

As a lragmatic user, you have several rights regarding your personal data, which we fully respect. To exercise any of the following rights, please contact our support team:

Lragmatic is an adult entertainment platform intended exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we find that personal information has been collected from someone under the age of 18 without proper verification, we will immediately take the following steps:

• Suspend the account in question immediately.
• Delete all data collected from that user.
• Refund any deposits made to the original payment method.

Lragmatic encourages parents and guardians to monitor their children's online activity. If you suspect a minor is using the lragmatic platform, please contact us immediately via Live Chat.

The lragmatic platform works with third-party game and service providers to deliver a complete experience to users. When you interact with games or services provided by third parties through the lragmatic platform, the relevant provider's privacy policy may also apply.

Lragmatic is not responsible for the privacy practices of third parties outside our direct control. However, all providers working with lragmatic are required to sign data processing agreements that set out minimum security and privacy standards to be upheld.

Lragmatic reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. All amendments will be published on this page with the latest update date.

For material changes that significantly affect how we use your data, lragmatic will:

• Send a notification to the registered email address at least 14 days before the changes take effect.
• Display a clear notice on the platform's home page throughout the transition period.
• In some cases, obtaining fresh consent from users if required by law.

Continued use of the lragmatic platform after amendments are published constitutes acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account.

For any inquiries, requests, or complaints regarding your privacy and personal data protection at lragmatic, please contact us through the following channels:

• Live Chat: Available 24/7 via the chat icon on the platform – the fastest way to get a response.
• Privacy Email: [email protected] (displayed as plain text only, not an active link).
• General Support: [email protected] for general inquiries.

The lragmatic privacy team will respond to all enquiries within 3 business days. For requests involving data access, correction or deletion, the process may take up to 30 days depending on the complexity of the request.

You may also refer to FAQ page for answers to frequently asked questions about privacy and data security, or Terms and Conditions for a more comprehensive understanding of the legal framework governing our platform.